How much is the fee for using Doktor.se?
The patient fee is up to 200 kr, depending on where you live, your age and what kind of help you require. You will always be notified before your appointment if it should result in a fee, and you can then make a decision to proceed or not.
Can I use Doktor.se for a VAB (absence to care for a child) certificate?
Is my excemption card valid when I book an appointment with Doktor.se?
Yes, if your appointment should result in a fee your excemption card is valid.
Can my child use the app?
We can help children from age 0. To be able to sign up and log in to the app you need to be 16 years old. For younger children the parent or primary caretaker is required to log in and create a profile for them.
How do I reschedule or cancel my appointment with a psychologist?
Please email firstname.lastname@example.org and we will help you reschedule or cancel your appointment.
Can I get my presciption drug sent to my address?
You can order your prescription drugs from any pharmacy online, for example our partner Kronans apotek, from which you can make an order directly in our app
Do you have midwives working for you?
Yes, we have midwives working at Doktor.se.
Why do I need to identify myself with Bank-ID?
How do I log in via your website with Bank-ID?
If it’s not working, try clicking ”Log in from another device”and follow the instructions in the Bank-ID app.
Under what circumstances will you refer me to a health center?
Doktor.se have our own primary health centers that you can sign up with if you prefer to have your physical healthcare provided by us as well
How do I contact my health centre?
How do I cancel my account?
How long will I need to wait before I get to talk to a doctor?
You will be notified when it’s your turn.
Will I automatically be signed up with Doktor.se’s health centers when I contact you via the app?
Can I borrow my partners Bank-ID to log in and contact you?
Who have access to my medical journal?
I’m a healthcare provider and need to get in contact with Doktor.se
I have a complaint, how do I contact you?
You can also contact Patientnämnden in your region.